Compliance with metering rules
Your licence or approval may require you to meter your water extraction. Check your licence or approval conditions if you aren't sure whether a meter is required.
You help us to protect your water rights by complying with the water metering conditions of your licence or approval. Penalties of up to $1.1 million for individuals and $2.2 million for corporations may apply to licence and/or approval holders who break the rules.
Under the Water Management Act 2000, it is an offence to:
- interfere with, damage, destroy or disconnect any metering equipment
- take water from a metered work if the meter isn't working properly
- fail to install metering equipment when required
- fail to ensure the proper operation of any installed metering equipment
- fail to keep metering records.
Ensure water meters are installed, operated and maintained in accordance with your licence or approval conditions as well as state and national water metering standards.
Metering charges may apply for meter-related services.
What to do if your meter is not working properly
If you have a licence or approval issued under the Water Management Act 2000 which requires a meter and your metering equipment is not working then you must immediately stop taking water. You cannot take water until either your metering equipment is working or you have received written authorisation to take water from State Water or NSW Office of Water.
- If your meter is read by State Water – you need to apply to State Water: 91I Application Form
- If your meter isn't read by State Water – you need to apply to the NSW Office of Water
Application for an authority to take water while metering equipment is not operating properly or is not operating (PDF 270 KB)
Read answers to frequently asked questions for more information on what to do if your meter is not working properly.
Find out more about:
- Our compliance policy, offences and penalties, including how to report suspected illegal activities.
Contact us for more information.